Terms & Conditions

IN ORDER TO GUARANTEE SATISFACTION TO ALL LEGITIMATE CUSTOMERS, WHILE PROTECTING OUR COMPANY FROM PREDATORY CLASS ACTION LAWSUITS THAT ARE ABUNDANT IN OUR STATE AND IN OUR INDUSTRY, THESE TERMS & CONDITIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.

BY PURCHASING AND/OR USING THE PRODUCT YOU ARE AGREEING TO THESE TERMS & CONDITIONS AS DETAILED BELOW, INCLUDING, BUT NOT LIMITED TO, THE TERMS OF THE MONEY BACK GUARANTEE. 

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS & CONDITIONS AS PRESENTED HERE, PLEASE DO NOT ORDER, DO NOT PURCHASE AND/OR DO NOT USE RU-21, LLC PRODUCTS.

 

1.    ELIGIBILITY

1.1    The Website is intended for individual US residents who are at least 18 years of age or older. By using this Website, you’re certifying that you meet the above criteria and that you’re eligible to enter into a binding contract with the Company. If you do not meet the above eligibility criteria, you may not access this website.

 

2.    REVISIONS TO TERMS AND CONDITIONS

 

2.1    RU-21, LLC may change and/or update these Terms & Conditions from time to time in our sole discretion. All changes are effective as of the moment they have been posted.

 

3.    MEDICAL DISCLAIMER

 

3.1    Nothing on this website is intended as medical/healthcare advice , nor is it meant to substitute any professional advice or services from a licensed medical professional. 

 

3.2    No information on this website should be used for diagnosis, treatment or prevention of any disease or health condition.

 

3.3    You should seek the advice of your physician or other qualified healthcare provider before taking any medication, treatment, or a supplement.

4.     ONLINE PURCHASES/ACCOUNTS

4.1    It is not necessary to create an account for a single transaction on this website.

4.2    You will be required to create an account in order to sign up for the Key Subscription program.

 

5.     PAYMENT TERMS

5.1    RU-21, LLC currently accepts VISA, MasterCard, and American Express credit cards. You can also process your order using PayPal.

 

5.2    By placing an order, you certify that you are the authorized owner of the payment method you’re providing. RU-21 has the right to cancel an order and/or terminate an account if we have grounds to believe that you have provided incorrect, incomplete or fraudulent information.

 

5.3    Placement of an order does not mean that the RU-21, LLC will accept that order. We reserve the right to refuse any order for any reason. 

 

5.4    RU-21 does not accept orders from resellers, wholesalers or any third party vendors. If RU-21 learns that you are placing orders for the purposes of reselling the products, your account will be immediately terminated and any and all orders will be canceled. 

 

5.5    All products are subject to applicable state and local sales taxes. Any sales tax assessed during the check-out process may be an estimate. The sales tax ultimately charged to your credit card will be calculated at the time your charge is authorized and will reflect any applicable state and local taxes. 

 

6.     INTELLECTUAL PROPERTY RIGHTS

6.1    The content of this website, its features and functionalities (including, without limitation, text, displays, images, audio and video, and the design, selection and arrangement thereof) are the intellectual property of RU-21, LLC, and thus is protected by United States and international laws governing intellectual property.

 

6.2    All trademarks and service marks displayed on the Website, including the term RU-21, are the property of RU-21, LLC. You may not use or display any trademarks or services marks owned by RU-21, LLC without our express prior permission. 

7.    THIRTY (30) DAY MONEY BACK GUARANTEE

7.1   All Key Element products come with a 30-day money back guarantee. That means that you have 30 days to try our products risk free (minus $9.99 S&H). 

 

7.2   This money back guarantee only applies to purchases made directly from RU-21, LLC. 

 

8.    SHIPPING & HANDLING TERMS  

 

8.1    RU-21, LLC makes every effort to ensure customer orders are received in a timely fashion.

8.2    All Standard orders require up to 2 business days for processing. All Expedited and Express orders require 1 business day for processing. Business days are defined as Monday through Friday, excluding holidays. 

 

8.3    Please note, all delivery times are estimates and RU-21, LLC is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.

8.4.   If free shipping is offered on automatic monthly shipments, it’s limited to the U.S. standard shipping, however, customers may purchase another delivery method at the specified cost.

8.5    While RU-21, LLC makes every effort to adhere to these guidelines, these Shipping Terms and Conditions are in no way a promise or guarantee of delivery time or shipping method. 

8.6    Most Express and Expedited couriers make deliveries Monday through Friday only; RU-21, LLC does not offer weekend delivery. 

8.7    RU-21, LLC is unable to provide estimates for International shipping times, and is not responsible for customs or other fees imposed by the destination country. Alaska and Hawaii orders are subject to surcharge of $4.99 on some shipping methods.

 

8.8    Shipping and Handling Charges are not refundable.

9.    ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

9.1    By purchasing and/or using the product you are agreeing to enter into an arbitration agreement with RU-21, LLC regarding any disputes that may arise as a result of such purchase and/or use. 

9.2    Under this agreement, you and RU-21, LLC agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), and not by any state law concerning arbitration; and that any dispute between you and RU-21, LLC, including disputes against any agent or affiliate, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction.

9.3    You and RU-21, LLC agree that the results of such arbitration shall be confidential, unless disclosure is required for enforcement purposes or for a judgment to be entered thereon. If disclosure of the results is required for enforcement purposes or for a judgment to be entered thereon, then disclosure shall be limited to only the information necessary to accomplish such purpose.

9.4    BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.

9.5    In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award generally the same relief that a court can award. 

9.6    Under the terms of this agreement, if an arbitration proceeding is initiated, the arbitration will be administered by the American Arbitration Association (“AAA”), and conducted under AAA’s Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the “AAA Rules”) then in effect at the time of the dispute. 

9.7    You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 778-7879. 

9.8    If you initiate arbitration, RU-21, LLC will promptly reimburse you for any standard filing fee which may have been required under AAA’s procedures once you have notified RU-21, LLC in writing and provided a copy of the arbitration proceedings. 

13.9    The prevailing party in the arbitration may be awarded attorneys’ fees, costs and reimbursement of filing fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.

9.10  There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. 

9.11  The arbitrator may not consolidate more than one person’s claims against RU-21, LLC and may not preside over any kind of representative or class proceeding against RU-21, LLC. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claims. 

9.12  If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties’ agreement to arbitrate shall be null and void. 

9.13  YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST RU-21, LLC IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

9.14  This Arbitration Agreement and Class Action Waiver shall survive termination of this agreement.